Consumer Rights Test

Result

Consumer Rights Test - 2

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Weekly Quiz Competition

Question 1
1 / -0

Consumers participate in the market when they

A
produce goods and services in the market

B
buy goods and services from the market

C
sell goods and services in the market

D
All of these

Solution

Consumers participate in the market when they purchase goods and services that they need. These are the final goods that people as consumers use.
Question 2
1 / -0

Which among the following is NOT an example of exploitation of the consumers?

A
When shopkeepers weigh less than what they should

B
When shopkeepers add extra charges not mentioned before

C
When shopkeepers suggest various brands of goods

D
When shopkeepers sell adulterated goods

Solution

This is not an example of exploitation. Exploitation occurs when shopkeepers indulge in unfair trade practices, and take undue advantage of customers.
Question 3
1 / -0

Markets do not work in a fair manner when

A
producers are few and powerful, while customers are scattered

B
producers are many and powerful and customers are scattered

C
producers are few and customers purchase in bulk amount

D
both producers and customers are powerful

Solution

Markets do not work in a fair manner when producers are few and powerful, whereas consumers purchase in small amounts and are scattered. This happens especially when large companies are producing these goods.
Question 4
1 / -0

Consider the following statements and choose the correct option.

Assertion (A): Indian government enacted the Consumer Protection Act, 1986, popularly known as COPRA.
Reason (R): The United Nations adopted the UN Guidelines for Consumer Protection.

A
Both A and R are true and R is the correct explanation of A.

B
Both A and R are true, but R is not the correct explanation of A.

C
A is true and R is false.

D
A is false and R is true.

Solution

In 1985, the United Nations adopted the UN Guidelines for Consumer Protection. At the international level, this has become the foundation for consumer movement. Because of all these efforts, the movement succeeded in bringing pressure on business firms as well as government to correct business conduct. A major step taken in 1986 by the Indian government was the enactment of the Consumer Protection Act, 1986, popularly known as COPRA.
Question 5
1 / -0

Which among the following is a violation of 'Right to Safety' of consumers?

A
A ward boy administering anaesthesia to the patient

B
An LPG company supplying cylinders in houses

C
Inability of a hot case to keep the food hot for a long time

D
Pressure cooker designed to let the steam pass through its valve

Solution

It is the duty of the doctor, and not the ward boy, to administer anaesthesia to the patient. So, this is an exploitation of 'Right to safety' of the consumer.
Question 6
1 / -0

'Right to be informed' ensures that the consumers

A
are provided with goods at the best price

B
are provided with all the mandatory information regarding the product

C
are free to return the product, if it doesn't meet their expectations

D
can complain at the consumer court, if the manufacturer disagrees to return the product

Solution

Rules have been made so that the manufacturer displays the information about the product because consumers have the right to be informed about the particulars of goods and services that they purchase. Consumers can then complain and ask for compensation or replacement if the product proves to be defective in any manner.
Question 7
1 / -0

Which among the following is/are directly associated with the consumers' right to be informed?

A
RTI

B
COPRA

C
UN Guidelines

D
Agmark

Solution

RTI refers to Right to Information. In October 2005, the Government of India enacted a law, popularly known as RTI (Right to Information) Act, which ensures its citizens all the information about the functions of government departments.
Question 8
1 / -0

A consumer has the right to decide whether to continue the service or not. This can be referred to as:

A
Right to be informed

B
Right to safety

C
Right to choose

D
Right to seek redressal

Solution

Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service or not.
Question 9
1 / -0

If a consumer does not get justice after he has been exploited by the producer, it is referred to as the violation of:

A
Right to seek redressal

B
Right to choose

C
Right to be informed

D
Right to safety

Solution

Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, he has the right to get compensation depending on the degree of damage.
Question 10
1 / -0

Which among the following is NOT done by Consumer Protection Councils?

A
They guide the consumers on how to file a case against the producer.

B
They represent individual consumers in consumer courts.

C
They create awareness among the consumers regarding their rights.

D
They provide financial support to the individuals for filing cases.

Solution

The consumer movement in India has led to the formation of various organisations, locally known as Consumer Forums or Consumer Protection Councils. They guide consumers on how to file cases in the consumer court. On many occasions, they also represent individual consumers in consumer courts. These voluntary organisations also receive financial support from the government for creating awareness among people, but they do not provide financial support to the individuals for filing cases.
Question 11
1 / -0

Which of the following rights is not provided to the consumers?

A
Right to seek redressal

B
Right to represent

C
Right to choose

D
Right to be guarded

Solution

Right to seek Redressal: Consumers have the right to seek redressal against unfair trade practices and exploitation. If any damage is done to a consumer, she has the right to get compensation depending on the degree of damage.
Right to represent: Various organisations take up the case on behalf of individuals. A three tier Quasi judicial machinery is set up for redressal of consumer disputes.
Right to choose: Any consumer who receives a service in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive the service.

There is no right as 'Right to be guarded.'
Question 12
1 / -0

The logo or certification provided by various organisations such as ISI, Agmark, Hallmark, etc. help to cater which of the following rights of the consumer?

A
Right to seek redressal

B
Right to safety

C
Right to be informed

D
Right to choose

Solution

Right to safety is the right to be protected against products, production processes and services that are hazardous to health or life.
The logo or certification provided by various organisations such as ISI, Agmark, Hallmark, etc. help to cater right to safety.
Question 13
1 / -0

Consider the following statements:

Statement I: It is not compulsory for all the products to follow standards.
Statement II: LPG cylinders, cement, packaged drinking water, etc. do not require any certification.

Which of the statements is/are NOT true?

A
I only

B
II only

C
Both I and II

D
Neither I nor II

Solution

For some products that affect the health and safety of consumers or of products of mass consumption like LPG cylinders, food colours and additives, cement, packaged drinking water, it is mandatory on the part of the producers to get certified by these organisations. It is not compulsory for all the producers to follow standards.
Question 14
1 / -0

Why is the consumer redressal system in India not fully developed?

A
The customers are not well informed about their rights.

B
Many cases require hiring of a lawyer.

C
Cash memos are not issued in many cases.

D
All of these

Solution

The consumer redressal process is cumbersome, expensive and time consuming. Many a time, consumers are required to engage lawyers. These cases require time for filing and attending the court proceedings, etc. In most purchases, cash memos are not issued; hence, evidence is not easy to gather.
Question 15
1 / -0

Consider the following statements:

I. The exisiting laws are very clear on issue of compensation to consumers injured by defective products
II. Most purchases in the market are wholesale purchases
III. After the enactment of COPRA, consumer awareness is spreading quickly in India

Which of the statements are true?

A
I and II

B
II and III

C
All of these

D
None of these

Solution

Most purchases in the market are small retail sales. The existing laws also are not very clear on the issue of compensation to consumers injured by defective products. After 20 years of the enactment of COPRA, consumer awareness in India is spreading but slowly.

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Re-Attempt Weekly Quiz Competition

Consumer Rights Test - 2

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Consumer Rights Test - 2

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SHARING IS CARING

Question 1

produce goods and services in the market

buy goods and services from the market

sell goods and services in the market

All of these

Solution

Question 2

When shopkeepers weigh less than what they should

When shopkeepers add extra charges not mentioned before

When shopkeepers suggest various brands of goods

When shopkeepers sell adulterated goods

Solution

Question 3

producers are few and powerful, while customers are scattered

producers are many and powerful and customers are scattered

producers are few and customers purchase in bulk amount

both producers and customers are powerful

Solution

Question 4

Both A and R are true and R is the correct explanation of A.

Both A and R are true, but R is not the correct explanation of A.

A is true and R is false.

A is false and R is true.

Solution

Question 5

A ward boy administering anaesthesia to the patient

An LPG company supplying cylinders in houses

Inability of a hot case to keep the food hot for a long time

Pressure cooker designed to let the steam pass through its valve

Solution

Question 6

are provided with goods at the best price

are provided with all the mandatory information regarding the product

are free to return the product, if it doesn't meet their expectations

can complain at the consumer court, if the manufacturer disagrees to return the product

Solution

Question 7

RTI

COPRA

UN Guidelines

Agmark

Solution

Question 8

Right to be informed

Right to safety

Right to choose

Right to seek redressal

Solution

Question 9

Right to seek redressal

Right to choose

Right to be informed

Right to safety

Solution

Question 10

They guide the consumers on how to file a case against the producer.

They represent individual consumers in consumer courts.

They create awareness among the consumers regarding their rights.

They provide financial support to the individuals for filing cases.

Solution

Question 11

Right to seek redressal

Right to represent

Right to choose

Right to be guarded

Solution

Question 12

Right to seek redressal

Right to safety

Right to be informed

Right to choose

Solution