Communication in Business Organisations Test 40

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Communication in Business Organisations Test 40

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Weekly Quiz Competition

Question 1
1 / -0

Which of the following can be treated as oral communication?
(i) Brainstorming sessions
(ii) Grapevine
(iii) Eye contact
(iv) Presentation
(v) Radio listening
(vi) Minutes of meetings
Select the correct answer from the options given below:-

A
(i), (iii), (iv), (v)

B
(iv), (v), (ii), (i) & (vi)

C
(ii), (iv), (v), (iii)

D
(i), (ii), (v)

Solution

Oral communication involves spoken words used during any form of communication. Oral communication can be defined as a process of expressing ideas or information through the usage of spoken words. Following can be treated as oral communication:
a) brainstorming sessions
b) grapevine
c) radio listening.
Question 2
1 / -0

Arrange the process of communication in proper form.
Encoding, Decoding, Message, Feedback, Sender, Receiver

A
Message, Sender, Encoding, Decoding, Receiver, Feedback

B
Sender, Message, Encoding, Receiver, Decoding, Feed back

C
Sender, Message, Receiver, Encoding, Feed back, Decoding

D
Sender, Encoding, Decoding, Message, Receiver, Feed back

Solution

Sender, Message, Encoding, Receiver, Decoding, Feed back- it is represents the process of communication in proper form. The communication process begins when the sender thinks of an idea or message to be conveyed to other person. Then the sender encodes the message. After encoding, the sender transfer the message to other party. After transmission, the message reaches the receiver. The receiver decodes the message and give his/her feedback to the sender.
Question 3
1 / -0

People also communicate within the organization at a personal level this is known as _________________.

A
An informal communication

B
An internal communication

C
Grapevine

D
(A) or (C)

Solution

People also communicate within the organization at a personal level, this is known as an informal communication or grapevine. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Informal communication is also known as grapevine.
Question 4
1 / -0

Which of the following is not an example of internal-operation communication?

A
giving directives

B
constructing reports

C
placing orders with suppliers

D
requesting data from subordinates

Solution

Placing orders with suppliers is not an example of internal-operation communication. Internal-operation communication can be defined as a process of transmission of information between one party belonging within the organization and another party from the operational level of the organization.
Question 5
1 / -0

Mark the most inappropriate comment about the grapevine in an organization:

A
Wise manages ignore it.

B
It carries much gossip and rumor.

C
It carries more information than the formal communication network

D
Its nature will depend upon the organization's members.

Solution

Wise managers ignore it- it is the most inappropriate comment about the grapevine in an organization. Informal communication can be defined as communication between the individuals or groups which is not officially recognized. Network of informal communication is also known as grapevine. Wise managers always consider information derived from the informal organization.
Question 6
1 / -0

In the workplace, internal personal communication _______.

A
is unacceptable

B
can have a significant impact on the success of the operation

C
should be encouraged with no restrictions

D
all of the above

Solution

In the workplace, internal personal communication can have a significant impact on the success of the operation. Internal personal communication is generally a face-to-face communication. Internal personal communication can be defined as a process by which people exchange information or ideas through face-to-face communication.
Question 7
1 / -0

Select the statement about business communication that is not true ________________________.

A
Business Communication may be upward or downward.

B
Business communication takes many forms, oral, print and electronic

C
In business you will be judged on your professional expertise, not your communication ability

D
If you communicate well, you are likely to be promoted.

Solution

In business you will be judged on your professional expertise, not your communication ability- this statement about business communication is not true. In business environment, a person's ability to do the required job done in order to maintain the proper functioning of the organization is often measured or judged on the communication ability. Communication ability is one of the crucial characteristic which should be possessed by working officials.
Question 8
1 / -0

Fill in the blanks.
No. 34/4
7th February, 2019
..................................................
Mr. J.K. Saxena, Manager (Credits), Friends Colony branch is transferred to the Regional Office on the same rank and pay. He shall hand over charge to the Chief Manager and report at the Regional Office by 10th February, 2019.
Sd/-
Personnel Officer

A
Office order

B
Office circular

C
Public notice

D
Legal notice

Solution

The above letter is an example of office order. Office order can be defined as written document where some order is mentioned related to a person or some activity of the organization. Office order is considered as a downward communication channel as it is issued mainly by the senior employees.
Question 9
1 / -0

The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy
Select the correct answer from the options given below:-

A
(X)

B
(Y)

C
(Z)

D
All of the above

Solution

Effective writing is of utmost necessary in business communication. Effective writing does not include errors. Effective writing helps to communicate in a proper manner. The principles of effective writing include:
(X) Brevity
(Y) Clarity
(Z) Accuracy.
Question 10
1 / -0

Which of the following is not true of business communication as a problem-solving activity?

A
There is one best solution to each business communication problem.

B
The business communication process may involve some backtracking rather than following a strictly linear path.

C
Solving business communication problems involves creativity and judgments as well as research and analysis.

D
The basic plans for common types of business messages need to be adapted to each situation.

Solution

There is one best solution to each business communication problem- it is not true of business communication as a problem-solving activity. There will be many alternative solutions to each business communication problem. The one solution with the least disadvantage should be chosen to solve the business communication problem.

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Re-Attempt Weekly Quiz Competition

Communication in Business Organisations Test 40

Result

Communication in Business Organisations Test 40

Score

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Rank

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SHARING IS CARING

Question 1

(i), (iii), (iv), (v)

(iv), (v), (ii), (i) & (vi)

(ii), (iv), (v), (iii)

(i), (ii), (v)

Solution

Question 2

Message, Sender, Encoding, Decoding, Receiver, Feedback

Sender, Message, Encoding, Receiver, Decoding, Feed back

Sender, Message, Receiver, Encoding, Feed back, Decoding

Sender, Encoding, Decoding, Message, Receiver, Feed back

Solution

Question 3

An informal communication

An internal communication

Grapevine

(A) or (C)

Solution

Question 4

giving directives

constructing reports

placing orders with suppliers

requesting data from subordinates

Solution

Question 5

Wise manages ignore it.

It carries much gossip and rumor.

It carries more information than the formal communication network

Its nature will depend upon the organization's members.

Solution

Question 6

is unacceptable

can have a significant impact on the success of the operation

should be encouraged with no restrictions

all of the above

Solution

Question 7

Business Communication may be upward or downward.

Business communication takes many forms, oral, print and electronic

In business you will be judged on your professional expertise, not your communication ability

If you communicate well, you are likely to be promoted.

Solution

Question 8

Office order

Office circular

Public notice

Legal notice

Solution

Question 9

(X)

(Y)

(Z)

All of the above

Solution

Question 10

There is one best solution to each business communication problem.

The business communication process may involve some backtracking rather than following a strictly linear path.

Solving business communication problems involves creativity and judgments as well as research and analysis.

The basic plans for common types of business messages need to be adapted to each situation.

Solution

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