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Controlling Test - 37

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Controlling Test - 37
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Weekly Quiz Competition
  • Question 1
    1 / -0
    Mediators are widely used in ___________________.
    Solution
     The mediation process is one in which parties negotiate and resolve their conflict using the help of a skilled neutral third party. Mediation can be used for a variety of purposes such as negotiating contracts, organizing a partnership, creating a new business, dismantling an existing business or resolving personnel disputes just to name a few. Mediators are used in labour-management negotiation and civil court disputes as well.
  • Question 2
    1 / -0
    In international, labour, family and community disputes which method of negotiation is extensively used ____________.
    Solution
    Conciliation is an alternative out-of-court dispute resolution instrument. Like mediation, conciliation is a voluntary, flexible, confidential, and interest based process. The parties seek to reach an amicable dispute settlement with the assistance of the conciliator, who acts as a neutral third party.
  • Question 3
    1 / -0
    Arbitration may be ___________________.
    Solution
    Arbitration involves the use of a neutral party to both review and help settle the dispute. The use of arbitration helps keep the matter from going to the courts, and may be either compulsory or voluntary. Compulsory arbitration is arbitration of labour disputes which laws of some communities force the two sides, labour and management
  • Question 4
    1 / -0
    Which among the following negotiators' role is not to settle the issues but to improve the relation so as they can reach the settlement themselves?
    Solution
    A consultant is a third-party negotiator who is skilled in conflict management and can add their knowledge and skill to the mix to help the negotiating parties arrive at a conclusion. A consultant will help parties learn to understand and work with each other, so his role is not to settle the issues but to improve the relation so as they can reach the settlement.
  • Question 5
    1 / -0
    An impartial third party skilled in conflict management, who attempts to facilitate creative problem-solving through communication and analysis, is a ________________.
    Solution
    A consultant is a skilled and impartial third party who attempts to facilitate problem-solving through communication and analysis. Consultant is most likely to have much knowledge of conflict management. The consultant’s role is not only to settle the issues but also to improve relations between the conflicting parties so that they can reach a settlement themselves. Instead of putting forward specific solutions, the consultant tries to encourage the parties to learn, understand and work with each other.
  • Question 6
    1 / -0
    You are negotiating a leasing agreement on some office equipment with Robin, To salesperson for the supplier.
    Which of the following could be your Reservation price?
    Solution
    The reservation price is the least favourable rate at which one will accept the terms of a negotiated agreement. Hence, the deal can only be accepted if Robin meets or the price is lower than the highest fee I am willing to pay.
  • Question 7
    1 / -0
    Robert would like to assign a long-term, complex project to Curtis, despite knowing that Curtis is trying to cut down his hours at work.
    Gabrielle trusts Curtis implicitly and knows that he is very capable of this type of work. This scenario call for a _______________ approach.
    Solution
    An integrative approach in a negotiation is a collaborative way in which a decision is undertaken where the parties mutually benefit, is basically a win-win situation for the parties.
  • Question 8
    1 / -0
    During that weakens the other side's BATNA will ______________ your relative position.
    Solution
    In negotiation, BATNA refers to our “best alternative to a negotiated agreement" Having a good BATNA plays a major role in the negotiation process. It is important to understand your own BATNA and accept the other offer if one feels it is more favourable.
  • Question 9
    1 / -0
    Mona is negotiating with a local car dealer to buy a used car. The sticker on the window shows the final price with a disclaimer that says, "As-is." Mona wants to talk the salesperson into reducing the price.
    This scenario call for a _____________ approach.
    Solution
    A distributive approach, it includes the process of haggling(back and forth exchange of offers). Here, Mona wants to reduce the price, which will involve haggling. As car dealer already fixed its final price for sale, and there is no formal window to negotiate price.
  • Question 10
    1 / -0
    You are negotiating a leasing agreement on some office equipment with Robin, salesperson for the supplier.
    Which of the following could be your BATNA?
    Solution
    In negotiation, BATNA refers to your “best alternative to a negotiated agreement". Out of the given options, the 2nd option is the best alternative as per negotiations standard.
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