Business Communication Test - 1

Let's look at the meanings of the given word and marked option:

• Haughty- arrogantly superior and disdainful
• Arrogant- having or revealing an exaggerated sense of one's own importance or abilities

​Let's look at the meanings of the other given options: 

• Talkative- fond of or given to talking
• Quiet- making little or no noise
• Humble- having or showing a modest or low estimate of one's own importance

​So from the given meanings, we find that Haughty and Arrogant are synonyms.

Goods displayed of a shop window with a price label will amount invitation to offer since the shopkeeper making an invitation invites others to make an offer to him. It is prelude to an offer inviting negotiations or preliminary discussions.

Answer C: Invitation to offer ✅

Positive messages include messages where the audience is expected to react in a neutral to positive manner. Positive messages tend to consist of routine or good news. These messages might be items such as congratulations, confirmations, directions, simple credit requests, or credit approvals. Also included in this category might be denials that are somewhat routine or expected. This could be something like a parking lot closure that inconveniences employees, but in a minor way. As strange as this sounds, sympathy messages are in this category as well. Sympathy messages are routine since they will not be a surprise to the receiver.

Consider the message to be a positive message structure when:

• The receiver likes or expects this news (product shipped on time)
• The receiver needs little education or background to understand the news.
• The receiver considers the message routine, even if not completely positive. 

An office circular are used for giving information to a large number of people. It need not be issued by competent authority but generally it is issued by officers or managers.

Features of Office Circular:

• General circulation in the organization 
• Intra-office communication 
• Brief and Precise 
• Persuasive 
• User-friendly 
• Cost-effective

Semantic barriers of communication are concerned with the problems and obstructions in the process of encoding and decoding of a message into words or impressions. Such barriers result due to the use of wrong words, faulty translations, different interpretations, etc. For example, a manager has to communicate with workers who have no knowledge of the English language and on the other side, he is not well conversant with the Hindi language. Here, language is a barrier to communication as the manager may not be able to communicate properly with the workers.

LIFO stands for “Last In First Out”. It is a method used for cost flow assumption purposes in the cost of goods sold calculation. The LIFO method assumes that the most recent products added to a company’s inventory have been sold first. The costs paid for those recent products are the ones used in the calculation.

The LIFO method is used in the COGS (Cost of Goods Sold) calculation when the costs of producing a product or acquiring inventory has been increasing. This may be due to inflation.

The idiom "Cock-and-bull story" means an absurd story (tale) used as an explanation or excuse.

For example: Nobody believes this cock and bull story about the sacking incident.

​Correct sentence: He refused to change his decision; he refused to point it out.

• The error lies in Part (c) of the sentence.
• The given sentence is not making complete sense.
• A preposition 'to' should be used before the phrasal verb 'point out' in this context.
• Therefore, the use of 'it' in Part (c) of the sentence should be replaced with 'to' to make it grammatically correct.​

Horizontal or lateral communication takes place between one division and another. For example, a production manager may contact the finance manager to discuss the delivery of raw material or its purchase.

Correct sentence: The old woman walked carefully with her heavy load lest she should fall.

Some conjunctions given below are used in a pair known as correlative conjunctions:

Whether...or, either...or, lest...should, so...that, neither...nor, not only...but also, though...yet, etc. 

For example:

• He likes not only milk cake but other sweets. (False)
• He likes not only milk cake but also other sweets. (True)

The conjunction 'lest...should' is used to prevent something undesirable or to avoid the risk of anything.

According to the rule and the example is given above, 'lest' will be used in the blank part of the sentence.