Dicision Making Test

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Dicision Making Test - 7

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Question 1
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Tedbus is India's biggest online bus ticketing platform. The company also sells tickets through offline outlets. It has over 2 million registered users in the country. The company lays a strong emphasis on providing great customer service.
Tedbus provided the same convenience that customers enjoyed while booking flight tickets. They gave away discounts and other offers which got them more customers. They give detailed information of the bus ride to people which was a pain point for customers earlier while also giving customers great discounts. As a result of these features and offers, Tedbus had become the first choice bus ticketing company of consumers.
Over the years, Tedbus had grown rapidly and had become the most popular bus ticketing site within a few years. However, recently, there have been many complaints from the people that the bus they booked for their travel, through Tedbus, is of very low quality. There have been complaints that buses are very old and no proper facilities are provided. Many have even complained that the photos provided on Tedbus and the actual bus were very different. Tedbus clearly mentions in its terms and services, that it is not responsible for the quality of the bus or other bus related issues. They are only responsible for the ticketing system. The customers are threatening to not use their services, even though they are more dissatisfied with the bus service than the ticketing service.

...view full instructions

You are an analyst at Tedbus and are asked to investigate the problem. You send out a survey to all customers who booked on Tedbus in the last three months. Which of the following will give you the best information to narrow down on the problem?

A
The complaint rate had shot up from 2% until three months ago to about 11% in the last three months

B
97% of the customers who used the services in the north and completed the survey were very satisfied with Tedbus and the bus services

C
90% of the users in the south region did not respond to the survey questions

D
There have been 141 new bus services that have been added in the last three months of which most of them have been in the western region

E
Two-thirds of the complaints in the last three months were coming on eight routes in the eastern region.

Solution

Option a does not provide any new information from that provided in the case apart from adding magnitudes to the increase in complaints and hence does not help narrow down on the problem
Option b & c give a percentage number on the users who completed a survey but more information is needed on the complaints so that the problem can be identified. Remember that the objective of the analyst is to find where the problems are stemming from.
Option d only lists the number of new services added in the last three months
Option e is the only option that focuses on data related to complaints and narrowing it down to a few routes which can then be looked at in more detail.
Question 2
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Tedbus is India's biggest online bus ticketing platform. The company also sells tickets through offline outlets. It has over 2 million registered users in the country. The company lays a strong emphasis on providing great customer service.
Tedbus provided the same convenience that customers enjoyed while booking flight tickets. They gave away discounts and other offers which got them more customers. They give detailed information of the bus ride to people which was a pain point for customers earlier while also giving customers great discounts. As a result of these features and offers, Tedbus had become the first choice bus ticketing company of consumers.
Over the years, Tedbus had grown rapidly and had become the most popular bus ticketing site within a few years. However, recently, there have been many complaints from the people that the bus they booked for their travel, through Tedbus, is of very low quality. There have been complaints that buses are very old and no proper facilities are provided. Many have even complained that the photos provided on Tedbus and the actual bus were very different. Tedbus clearly mentions in its terms and services, that it is not responsible for the quality of the bus or other bus related issues. They are only responsible for the ticketing system. The customers are threatening to not use their services, even though they are more dissatisfied with the bus service than the ticketing service.

...view full instructions

Tedbus recently made a self-serve platform where any bus service can come and list itself on the site. Since then, the rate of complaints has shot up. If you were the CEO of Tedbus, which of the following will be the most effective action to prevent such complaints from your customers?

A
Let the customer know that it is clearly mentioned in their terms that they are not responsible for the quality of bus service.

B
Verify the bus operator service before selling the bus tickets on their platform

C
Warn the users about bad bus service before booking tickets for that bus.

D
Offer discounts on tickets for buses with bad quality services

E
Compensate the customers who have received bad services from the bus.

Solution

Option a amounts to not doing anything about a customer complaint. While the terms may mention it, Tedbus has to address it given its strong focus on customer service.
Option b is the best option to prevent quality issues in the future.
Option c: This can be a close option depending on interpretation. If Tedbus is aware it is selling poor quality bus services, then they should not even sell those tickets given their emphasis is on the customer. However, they can provide some mechanism of knowing how the bus is perceived by other customers who have used the bus services.
Option d: There is an assumption here that getting cheaper tickets will mean customers will not complain about bad service.
Option e: It is more a reactive measure than something preventive and does not help solve the problem.
Question 3
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Tedbus is India's biggest online bus ticketing platform. The company also sells tickets through offline outlets. It has over 2 million registered users in the country. The company lays a strong emphasis on providing great customer service.
Tedbus provided the same convenience that customers enjoyed while booking flight tickets. They gave away discounts and other offers which got them more customers. They give detailed information of the bus ride to people which was a pain point for customers earlier while also giving customers great discounts. As a result of these features and offers, Tedbus had become the first choice bus ticketing company of consumers.
Over the years, Tedbus had grown rapidly and had become the most popular bus ticketing site within a few years. However, recently, there have been many complaints from the people that the bus they booked for their travel, through Tedbus, is of very low quality. There have been complaints that buses are very old and no proper facilities are provided. Many have even complained that the photos provided on Tedbus and the actual bus were very different. Tedbus clearly mentions in its terms and services, that it is not responsible for the quality of the bus or other bus related issues. They are only responsible for the ticketing system. The customers are threatening to not use their services, even though they are more dissatisfied with the bus service than the ticketing service.

...view full instructions

BRT Travels is a new bus service that started in the south. They listed themselves on the newly introduced Tedbus’ self-service platform to sell tickets. BRT adopted an aggressive pricing strategy where they provided cheaper tickets than the other bus services in order to get customer traction. However, there have been several complaints from users on the bus quality and service. Tedbus gets this feedback from its unhappy users. What should be the valid sequence of actions that Tedbus should take?
1) Suspend the selling of BRL tickets on its platform if quality issues persists
2) Raise the quality issues with BRL and warn them about the strict quality standards to be adhered to
3) Set up an investigation team to check the quality of the buses
4) Stop allowing new bus services to provide heavily discounted tickets on the platform

A
2,1

B
3,2,1

C
3,2,1,4

D
2,1,4

E
3,2

Solution

Action 3 is not necessary as the complaints from hundreds of customers is valid information in itself for Tedbus to act on.
Hence the sequence of actions would be to first raise the issue with BRT and then if not addressed, suspend BRT tickets on the platform.
Action 4 is an extreme step to correlate the issue of BRT with all new bus services.
Question 4
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Tedbus is India's biggest online bus ticketing platform. The company also sells tickets through offline outlets. It has over 2 million registered users in the country. The company lays a strong emphasis on providing great customer service.
Tedbus provided the same convenience that customers enjoyed while booking flight tickets. They gave away discounts and other offers which got them more customers. They give detailed information of the bus ride to people which was a pain point for customers earlier while also giving customers great discounts. As a result of these features and offers, Tedbus had become the first choice bus ticketing company of consumers.
Over the years, Tedbus had grown rapidly and had become the most popular bus ticketing site within a few years. However, recently, there have been many complaints from the people that the bus they booked for their travel, through Tedbus, is of very low quality. There have been complaints that buses are very old and no proper facilities are provided. Many have even complained that the photos provided on Tedbus and the actual bus were very different. Tedbus clearly mentions in its terms and services, that it is not responsible for the quality of the bus or other bus related issues. They are only responsible for the ticketing system. The customers are threatening to not use their services, even though they are more dissatisfied with the bus service than the ticketing service.

...view full instructions

Tedbus came up with a program where they would start removing bus services that did not meet theirs and their customers’ standards over the next six months.
A large travel company decided to conduct a research on all private bus services operating in the country by surveying thousands of people. Each respondent was a given a sheet with a list of the private bus services and asked to rate them. The results showed that one such luxury bus service, Karma Travels, had received the lowest rating in the country among hundreds of bus services reviewed.
This research was brought to the notice of Tedbus team but Tedbus did not do anything about Karma Travels on their platform. Which of the following is not a reason that explains this?

A
Karma Travels had not sold any tickets on the Tedbus platform in the last six months

B
Tedbus would like to use their own information instead of relying on someone else’s research

C
The survey ratings gave a very low rating to higher priced bus services

D
A large number of survey respondents had only heard about Karma and not used them

E
Most of the survey respondents were customers of Karma Travels through the Tedbus platform

Solution

We need to look at each option independently and not link the options.
Option a is good reason for Tedbus to not take the survey results seriously as none of their customers have been using Tedbus in the last six months
Option b: Tedbus, like many others, may want to take internal decision based on their own data than some external company’s.
Option c: This could be a reason not to take the ratings seriously even if they wanted to as a low rating was associated with higher priced services and it is possible that Karma, being a luxury bus, would have got low points.
Option d: If many of the respondents had not used the service, then their response cannot be as credible as someone who has already used it.
Option e: is the correct one. Among the options this is the weakest one. If there is a large overlap between Tedbus customers using Karma and the survey respondents, then it is possible that all these people also are not happy with Karma.
Question 5
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Atul Shenoy ran an NGO in South India for the welfare of under-privileged children. He had been trying to receive government grants to support his initiative. After 18 months of efforts, he managed to convince the officials about his “Teach 1000” initiative which was an effort to provide quality education to 1000 underprivileged children. He received Rs. 10 Lakh as grants from the Education Ministry to provide education to under-privileged kids. Atul was thrilled and wanted to use these funds to provide education to 1000 kids in 12 months.
He began his efforts to get many poor children to sign up for his education program. However, he soon realized that he will be unable to convince 1000 poor students to sign up for the program for various reasons. At best his effort could only get him 200 students.

...view full instructions

The government had required that any unused money be returned to them. Atul is considering returning the money but his team members tell him that if they return the money, they will never be able to raise money again for any other effort of theirs as they will be considered failures. Instead, they should use the remaining money to help other children on the street with food and shelter. Atul is certain he will not be able to utilize the money for children’s education only. What should Atul do?

A
Return the unspent money back to the government

B
Let the government know that the money is being spent on children’s welfare and use the unspent money for other initiatives for poor children

C
Take more time to decide as the government officials are not going to check

D
Donate the money to NGOs in other regions that support similar education initiatives

E
Donate the money to families of poor people who are unable to support their children’s care

Solution

Option d & e, although for good causes, is not completely ethical as the money is not being utilized for the purpose for which it was raised.
Option c: serves no purpose by waiting and amounts to delaying decision making.
Option b: implies the money again is not being spent for the purpose it was collected for. Hence, this is also not correct.
Option a is correct as it is the most ethical option and can also help build trust among the officials for any future initiatives.
Question 6
4 / -1

Directions For Questions

Direction: Read the following case and answer the questions that follow
Atul Shenoy ran an NGO in South India for the welfare of under-privileged children. He had been trying to receive government grants to support his initiative. After 18 months of efforts, he managed to convince the officials about his “Teach 1000” initiative which was an effort to provide quality education to 1000 underprivileged children. He received Rs. 10 Lakh as grants from the Education Ministry to provide education to under-privileged kids. Atul was thrilled and wanted to use these funds to provide education to 1000 kids in 12 months.
He began his efforts to get many poor children to sign up for his education program. However, he soon realized that he will be unable to convince 1000 poor students to sign up for the program for various reasons. At best his effort could only get him 200 students.

...view full instructions

Which of the following reasons could best explain Atul’s inability to meet his target after raising money despite him believing that he could get 1000 children for his program.

A
The parents demanded money for allowing their kids to study instead of working somewhere and generating income for their family

B
There were fewer than 1000 children in the region who were eligible for this program

C
Most of the children were above 14 and the money was collected to teach children under the age of 14.

D
Atul’s team was not large enough to reach out to 1000 students and get them to join the program

E
Both b & c

Solution

While all of the options may sound in some way correct, one needs to understand here that Atul was unable to execute the plan that he had for a long time. So the problem, most probably, lies with the execution than with the idea in itself.
Options b, c, d all provide information that Atul should have had before starting the program.
Only Option a provides an issue that Atul would have faced while trying to execute this program which he probably would not have anticipated.
Question 7
4 / -1

Directions For Questions

Direction: Read the case and answer the questions that follow.
A multi-day cloudburst in the North Indian state of Sattarkhand and adjoining areas caused the melting of Sattarbari Glacier at the height of 3800 metres, and upsurge of Chandakini River which led to heavy floods in and around Sattarkhand. Sattarkhand is home to several major and historic Hindu and Sikh pilgrimage sites besides several tourist spots and trekking rails. Warnings by the India Meteorological Department a month ago, predicting heavy rains, were not taken seriously by the local government and hence there was no warning beforehand, causing thousands of people to be caught unaware, resulting in huge loss to life and property. Over 10,000 people are stuck in the disaster and have no way out of the place. Many of the bridges have collapsed and roads have been blocked because of landslides. A large stretch of roads and settlements have been washed away. People have been stranded for three days and there is a severe shortage of food, water and other supplies. The deluge has washed away roads, bridges and other infrastructure. So far, around 1000 deaths have been reported. All the 13 districts in Sattarkhand have been affected by the floods of which four districts are the worst affected. Everyone from local inhabitants to tourists and pilgrims to the area have affected with thousands of them still stranded due to the disaster.

...view full instructions

What is the correct sequence of steps the government should undertake in this situation?
1) Supply food and other supplies to the disaster struck area
2) Take an aerial survey to understand the situation better and plan rescue operations
3) Set up a meeting on undertaking expeditious reconstruction and rehabilitation measures.
4) Provide Compensation to the families affected

A
4,3,2,1

B
1,2,3,4

C
2, 3,1,4

D
3,2,1,4

E
1,2,4,3

Solution

The objective of the government in this case should be to help the stranded people first in getting out of this situation without any harm. Providing them with basic necessities of food and medical supplies should be the first set of actions to prevent any more casualties. The government should then plan on rescue operations to help the stranded tourists and pilgrims. A meeting to undertake the reconstruction efforts should follow the first two as that is needed to solve this on the longer term.
Finally, providing compensation should be the last action as it does not help solve the existing problem of stranded pilgrims and tourists and hence it can be done at a later time.
Hence the correct option is b
Question 8
4 / -1

Directions For Questions

Direction: Read the case and answer the questions that follow.
A multi-day cloudburst in the North Indian state of Sattarkhand and adjoining areas caused the melting of Sattarbari Glacier at the height of 3800 metres, and upsurge of Chandakini River which led to heavy floods in and around Sattarkhand. Sattarkhand is home to several major and historic Hindu and Sikh pilgrimage sites besides several tourist spots and trekking rails. Warnings by the India Meteorological Department a month ago, predicting heavy rains, were not taken seriously by the local government and hence there was no warning beforehand, causing thousands of people to be caught unaware, resulting in huge loss to life and property. Over 10,000 people are stuck in the disaster and have no way out of the place. Many of the bridges have collapsed and roads have been blocked because of landslides. A large stretch of roads and settlements have been washed away. People have been stranded for three days and there is a severe shortage of food, water and other supplies. The deluge has washed away roads, bridges and other infrastructure. So far, around 1000 deaths have been reported. All the 13 districts in Sattarkhand have been affected by the floods of which four districts are the worst affected. Everyone from local inhabitants to tourists and pilgrims to the area have affected with thousands of them still stranded due to the disaster.

...view full instructions

Which of these steps can prevent large scale loss of life due to disasters such as this?
1) Providing more resources to Meteorological department to predict the rains and water levels in rivers.
2) Military forces should be deployed at places of pilgrimage and other tourist places
3) Warnings from Meteorological departments about any natural disasters should be taken seriously and effective preventive measures should be taken by the government.
4) Better designing and construction of roads and other infrastruct

A
1, 2 and 3

B
1, 3 and 4

C
3 and 4

D
Only 3

E
1, 2, 3 and 4

Solution

Statement 1 is not valid as the Met department did predict the rains and the potential rise in water levels.
Statement 2 is not something that can prevent large scale deaths and is more a cure to minimize the loss due to such disasters. Military forces can help people in an emergency but cannot prevent the loss of life caused due to floods and landslides
Statement 3 is clearly valid as it was the neglect of the warnings that resulted in many people not being warned. If these warnings had been taken seriously, most of them could have been warned beforehand.
Statement 4 is also valid as it is mentioned in the case that landslides aggravated the issue. Poor quality constructions of roads and bridges are more prone to landslides in such scenarios.
Question 9
4 / -1

Manoj has been a great asset to XYZ company. He has been a star performer for them over the last few years and has played an integral part in the company’s spectacular growth over the last three years. After about three years in the company, Manoj recently got married. His performance at XYZ started deteriorating after marriage. He is not able to generate the same sales numbers as he used to prior to his wedding. One day during lunch, Manoj confessed to his manager that his marriage was in trouble and he regularly fights with his wife. The office workloads have further aggravated the issue as he is newly married and not able to devote enough time for his family.
Over the next few weeks, Manoj’s behavior in office kept getting worse. He would lose his temper at his colleagues very often and also shout at many, leading to many complaining about not being able to work with him. Shiv realizes that Manoj’s contribution have hit an absolute trough with zero sales contribution over the last two months and is also aware of the problems his colleagues have working with him. He again has a conversation and Manoj tells him that the stress related to managing his troublesome marriage is taking a toll on him. What should Shiv do – on one hand he is aware of what Manoj has done for his company and on the other hand his current behavior is detrimental to the company?

A
Shift Manoj to a more individual contributor’s role where he does not have to deal with any co-workers

B
Ask Manoj to find another job as his performance is not up to the mark

C
Move Manoj to another department where he can start afresh with a new set of colleagues

D
Speak to Manoj’s wife and let her know about Manoj’s deteriorating performance and ask her to resolve the matter

E
Ask Manoj to take a month long sabbatical when he can visit a counselor and sort out the issues with his marriage before returning

Solution

Option a: Moving Manoj to a more individual contributer’s role will not take away the issues that are actually causing a problem- which is the stress related to his marriage
Option b: is an extreme option and should always be a last resort.
Option c: Like in option a, it does not try to address the problem. Moreover, the problem with Manoj is not a specific set of colleagues. It is likely that the same cycle will repeat with a new set of colleagues as well.
Option d may suggests that the office cannot solve his problem and wants intervention from his family which is not correct. Moreover, the problems in a professional setting should be sorted out by Shiv in the professional environment itself.
Option e is the best solution as it helps in the dual objective of helping Shiv get back to normal in the professional setting while also giving him time to sort his issues out. Given the management is aware of what he can do to help the company and that currently he is providing zero sales, a sabbatical to help get back your star performer is a worthwhile exercise. In case that does not work, next set of actions can be considered.
Question 10
4 / -1

Directions For Questions

Direction: Answer the questions on basis of the information given in the following case.
Vivekananda Memorial Elocution Competition (VMEC) in Viswavijay Public School (VPS) has a history of forty years. Apart from the founder's day and annual day celebrations, it is the most important event of the school.
In recent times, due to the increased popularity of reality shows on television channels, and for various other reasons, the elocution competition lost its appeal. Interest of both students and parents has been eroding over a period of time. To ensuresufficient audience, Mr. Ivan, Head of English Department, introduced choral recitation for junior section as a part of elocution competition. Three classes, each consisting of forty students, get shortlisted for the final performance of choral singing on the day of VMEC. Most of the parents and family members of these students attend the function to encourage them. This initiative increased the number of people attending the elocution competition.
Some teachers are unhappy with the emphasis given on the elocution competition, since they are expected to be present at the school on the day of competition, which normally happens on a weekend to accommodate the working parents. The teachers were not granted leave on the day of VMEC and they used to be unhappy regarding this aspect.

...view full instructions

Ms Shabina, the principal of VPS, is aware that some of her teachers are unhappy. She wants to be seen as fair and just. Which option is the best one that she should exercise?

A
introduce separate music and dance competitions in same format as the elocution competition.

B
appropriately compensate those teachers who volunteer to come for the extra day

C
appoint a committee of teachers, parents and management representatives to come up with possible suggestions within a deadline

D
appoint a committee of teachers to come up with possible suggestions, and ensure that majority of committee members are staunch supporters of the current practices.

E
exercise the authority of the principal because she wants to retain all traditions.

Solution

Option a: Introducing a separate music and dance competitions in same format as the elocution competition will only aggravate the existing problem of lower interest by splitting it.
Statement b is the best option, as it tries to solve the issue fairly. The teachers will feel that they are treated fairly with the additional compensation.
Option c: Appointing a committee of teachers, where majority of them are staunch supporters of the current practices is not the best option, as the suggestions of the committee will be biased.
Option d: Involving teachers, parents and management representatives to come up with possible suggestions within a deadline is impractical as it increases burden on all of them.
Statement e is an extreme step. Hence it can be eliminated easily.

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Dicision Making Test - 7

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Dicision Making Test - 7

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SHARING IS CARING

Question 1

The complaint rate had shot up from 2% until three months ago to about 11% in the last three months

97% of the customers who used the services in the north and completed the survey were very satisfied with Tedbus and the bus services

90% of the users in the south region did not respond to the survey questions

There have been 141 new bus services that have been added in the last three months of which most of them have been in the western region

Two-thirds of the complaints in the last three months were coming on eight routes in the eastern region.

Solution

Question 2

Let the customer know that it is clearly mentioned in their terms that they are not responsible for the quality of bus service.

Verify the bus operator service before selling the bus tickets on their platform

Warn the users about bad bus service before booking tickets for that bus.

Offer discounts on tickets for buses with bad quality services

Compensate the customers who have received bad services from the bus.

Solution

Question 3

2,1

3,2,1

3,2,1,4

2,1,4

3,2

Solution

Question 4

Karma Travels had not sold any tickets on the Tedbus platform in the last six months

Tedbus would like to use their own information instead of relying on someone else’s research

The survey ratings gave a very low rating to higher priced bus services

A large number of survey respondents had only heard about Karma and not used them

Most of the survey respondents were customers of Karma Travels through the Tedbus platform

Solution

Question 5

Return the unspent money back to the government

Let the government know that the money is being spent on children’s welfare and use the unspent money for other initiatives for poor children

Take more time to decide as the government officials are not going to check

Donate the money to NGOs in other regions that support similar education initiatives

Donate the money to families of poor people who are unable to support their children’s care

Solution

Question 6

The parents demanded money for allowing their kids to study instead of working somewhere and generating income for their family

There were fewer than 1000 children in the region who were eligible for this program

Most of the children were above 14 and the money was collected to teach children under the age of 14.

Atul’s team was not large enough to reach out to 1000 students and get them to join the program

Both b & c

Solution

Question 7

4,3,2,1

1,2,3,4

2, 3,1,4

3,2,1,4

1,2,4,3

Solution

Question 8

1, 2 and 3

1, 3 and 4

3 and 4

Only 3

1, 2, 3 and 4

Solution

Question 9

Shift Manoj to a more individual contributor’s role where he does not have to deal with any co-workers

Ask Manoj to find another job as his performance is not up to the mark

Move Manoj to another department where he can start afresh with a new set of colleagues

Speak to Manoj’s wife and let her know about Manoj’s deteriorating performance and ask her to resolve the matter

Ask Manoj to take a month long sabbatical when he can visit a counselor and sort out the issues with his marriage before returning

Solution

Question 10

introduce separate music and dance competitions in same format as the elocution competition.

appropriately compensate those teachers who volunteer to come for the extra day

appoint a committee of teachers, parents and management representatives to come up with possible suggestions within a deadline

appoint a committee of teachers to come up with possible suggestions, and ensure that majority of committee members are staunch supporters of the current practices.

exercise the authority of the principal because she wants to retain all traditions.

Solution

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Question Analysis