Self Studies

Dicision Making...

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  • Question 1
    4 / -1

    Directions For Questions

    Direction: Read the passage and answer the questions that follow.

    Arjun had just quit his job to start an online tutorial for teaching English to people in smaller towns and villages across the country while also being available for people in the urban areas. Arjun’s idea was to have a set of courses related to English speaking and writing on his new website. He planned to add more courses based on the response he receives on the first few courses. Arjun’s research had shown that English Letter Writing (ELW) was a course that many people would be interested in. He was a techie with a keen interest on starting an online venture of his own. He, however, realized that he needs course material for the ELW course which he was not qualified to create. He contacted his close friend, Rajiv, who was a very popular Math teacher for suggestions on a good English teacher who could create course content for his ELW course. Rajiv introduced Arjun to Vinay, who was an English teacher in another institute and a close friend of Rajiv’s. Arjun and Vinay spoke on a phone call where Vinay liked Arjun’s idea and offered to help him with the course material required for the ELW course. Vinay said he would collect Rs. 5000 for his services(which would be paid on delivery) and promised to deliver the work within 15 days. Since his close friend had recommended Vinay, Arjun was quite comfortable giving the entire project of the ELW course to Vinay.

    Not the one who likes to waste anytime, Arjun decided to market his ELW course and start enrolling students for the program that would begin in 15 days time. He signed up more than 200 people for this course in the first 12 days. However, he noticed that Vinay was not responding to any of his calls anymore. Since Vinay was Rajiv’s close friend, Arjun assumed there would be no issue on delivery and hence did not contact him in the first eight days. He tried calling Vinay for an update on the project a few days ago but had not received any response then. Since then he emailed Vinay and dropped multiple messages but still got no response. Arjun had not paid Vinay any amount but he was a worried man. With just three days to go before the course is launched, Arjun was not sure about what needed to be done. On one hand, he had enrolled more than 200 students by collecting money for the course and on the other hand, he did not want to shelve the course as that would affect his company’s name in its first month of operation making it difficult to recover.

    ...view full instructions

    It was later found that Vinay had a personal family problem along with a very hectic office schedule because of which he could not work on Arjun’s project for the first 10 days. After 10 days, he realized he will not be able to deliver the project but chose to avoid any communication with Arjun instead of letting Arjun know that he could not deliver. What should Vinay have ideally done in order to alleviate the problem at Arjun’s end?

  • Question 2
    4 / -1

    Directions For Questions

    Direction: Read the passage and answer the questions that follow.

    Arjun had just quit his job to start an online tutorial for teaching English to people in smaller towns and villages across the country while also being available for people in the urban areas. Arjun’s idea was to have a set of courses related to English speaking and writing on his new website. He planned to add more courses based on the response he receives on the first few courses. Arjun’s research had shown that English Letter Writing (ELW) was a course that many people would be interested in. He was a techie with a keen interest on starting an online venture of his own. He, however, realized that he needs course material for the ELW course which he was not qualified to create. He contacted his close friend, Rajiv, who was a very popular Math teacher for suggestions on a good English teacher who could create course content for his ELW course. Rajiv introduced Arjun to Vinay, who was an English teacher in another institute and a close friend of Rajiv’s. Arjun and Vinay spoke on a phone call where Vinay liked Arjun’s idea and offered to help him with the course material required for the ELW course. Vinay said he would collect Rs. 5000 for his services(which would be paid on delivery) and promised to deliver the work within 15 days. Since his close friend had recommended Vinay, Arjun was quite comfortable giving the entire project of the ELW course to Vinay.

    Not the one who likes to waste anytime, Arjun decided to market his ELW course and start enrolling students for the program that would begin in 15 days time. He signed up more than 200 people for this course in the first 12 days. However, he noticed that Vinay was not responding to any of his calls anymore. Since Vinay was Rajiv’s close friend, Arjun assumed there would be no issue on delivery and hence did not contact him in the first eight days. He tried calling Vinay for an update on the project a few days ago but had not received any response then. Since then he emailed Vinay and dropped multiple messages but still got no response. Arjun had not paid Vinay any amount but he was a worried man. With just three days to go before the course is launched, Arjun was not sure about what needed to be done. On one hand, he had enrolled more than 200 students by collecting money for the course and on the other hand, he did not want to shelve the course as that would affect his company’s name in its first month of operation making it difficult to recover.

    ...view full instructions

    Arjun decides to not rely on Vinay for the delivery in the remaining three days but he also has enrolled 200 students during the marketing efforts that are still currently on. If you were Arjun, what would be the best business decision you would take with other new students who want to pay and enroll for the course going forward?

  • Question 3
    4 / -1

    Directions For Questions

    Direction: Read the passage and answer the questions that follow.

    Arjun had just quit his job to start an online tutorial for teaching English to people in smaller towns and villages across the country while also being available for people in the urban areas. Arjun’s idea was to have a set of courses related to English speaking and writing on his new website. He planned to add more courses based on the response he receives on the first few courses. Arjun’s research had shown that English Letter Writing (ELW) was a course that many people would be interested in. He was a techie with a keen interest on starting an online venture of his own. He, however, realized that he needs course material for the ELW course which he was not qualified to create. He contacted his close friend, Rajiv, who was a very popular Math teacher for suggestions on a good English teacher who could create course content for his ELW course. Rajiv introduced Arjun to Vinay, who was an English teacher in another institute and a close friend of Rajiv’s. Arjun and Vinay spoke on a phone call where Vinay liked Arjun’s idea and offered to help him with the course material required for the ELW course. Vinay said he would collect Rs. 5000 for his services(which would be paid on delivery) and promised to deliver the work within 15 days. Since his close friend had recommended Vinay, Arjun was quite comfortable giving the entire project of the ELW course to Vinay.

    Not the one who likes to waste anytime, Arjun decided to market his ELW course and start enrolling students for the program that would begin in 15 days time. He signed up more than 200 people for this course in the first 12 days. However, he noticed that Vinay was not responding to any of his calls anymore. Since Vinay was Rajiv’s close friend, Arjun assumed there would be no issue on delivery and hence did not contact him in the first eight days. He tried calling Vinay for an update on the project a few days ago but had not received any response then. Since then he emailed Vinay and dropped multiple messages but still got no response. Arjun had not paid Vinay any amount but he was a worried man. With just three days to go before the course is launched, Arjun was not sure about what needed to be done. On one hand, he had enrolled more than 200 students by collecting money for the course and on the other hand, he did not want to shelve the course as that would affect his company’s name in its first month of operation making it difficult to recover.

    ...view full instructions

    If Arjun wants to avoid similar incidents such as the one with Vinay for any future course launches, which of the following options represent an action that is the weakest given his objective?

  • Question 4
    4 / -1

     

    Raju is a traveler who subscribed to the travel package mentioned in the case above. Raju is aware that the program allows for a zero fee cancellation at any point in time. He tries to book as many tickets in a year as possible to take complete advantage of the program. Many times he has booked air tickets for which he was almost certain he will not be able to make it and cancelled it during the last minute. On such instance, he was contemplating visiting his favorite cricketer’s final test match in Mumbai. However, he is aware that the match is on weekday during an important project deadline and there is only an extremely slim chance that he will be able to visit Mumbai. Nevertheless, he still decides to go ahead and block his ticket as he knows there are no cancellation fees. What do you think of what Raju did?

     

  • Question 5
    4 / -1

    Directions For Questions

    Direction: Read the following case and answer the questions that follow

    Raghu is newly appointed as the Head of Human resource manager of a Company X. The company employs over 300 people, but has seen a rise in the attrition rate recently. This was the reason for the management of the company to replace the head of human resources with Raghu. Raghu was well known for his work as a HR head at his previous company, but he had never seen such a high attrition rate. He decides to understand the reasons for the employees leaving the company at this rate. So he stops by the desk of Clara and starts a usual conversation. He introduces himself and then asks how she feels about working for the company. When he asks Clara about why employees are the leaving the company, she says "It’s a boring work environment for everyone. After the new Managing Director came in, things have changed a lot here. There is no fun, no leisure. It is just work all the time and we are not compensated enough for the amount of work we do. The new manager is very strict and the workplace does not keep anyone interested. So a lot of them are leaving and even I am looking for a new job"

    ...view full instructions

    What should Raghu’s immediate course of action be?

  • Question 6
    4 / -1

    Directions For Questions

    Direction: Read the following case and answer the questions that follow

    Raghu is newly appointed as the Head of Human resource manager of a Company X. The company employs over 300 people, but has seen a rise in the attrition rate recently. This was the reason for the management of the company to replace the head of human resources with Raghu. Raghu was well known for his work as a HR head at his previous company, but he had never seen such a high attrition rate. He decides to understand the reasons for the employees leaving the company at this rate. So he stops by the desk of Clara and starts a usual conversation. He introduces himself and then asks how she feels about working for the company. When he asks Clara about why employees are the leaving the company, she says "It’s a boring work environment for everyone. After the new Managing Director came in, things have changed a lot here. There is no fun, no leisure. It is just work all the time and we are not compensated enough for the amount of work we do. The new manager is very strict and the workplace does not keep anyone interested. So a lot of them are leaving and even I am looking for a new job"

    ...view full instructions

    Raghu decided to investigate further and created three distinct groups – Employees who have left the organization, employees who have been with the organization for more than a year and employees who have been working with the organization for less than a year. He sent all of them a survey on things they were dissatisfied with at the organization and the following were the biggest factors of dissatisfaction among each group

    Employees who have left: We had to work on Sundays and are not compensated for it

    Employees working more than a year: The salary is very low compared to those in other similar companies

    Employees working less than a year: My boss is very strict, micro-manages, has unrealistic expectations and is not a good people manager.

    If Raghu wants to address the employee concerns and control the attrition, which is the most effective step among the following based on the above results?

  • Question 7
    4 / -1

    Directions For Questions

    Direction: Read the following case and answer the questions that follow

    Raghu is newly appointed as the Head of Human resource manager of a Company X. The company employs over 300 people, but has seen a rise in the attrition rate recently. This was the reason for the management of the company to replace the head of human resources with Raghu. Raghu was well known for his work as a HR head at his previous company, but he had never seen such a high attrition rate. He decides to understand the reasons for the employees leaving the company at this rate. So he stops by the desk of Clara and starts a usual conversation. He introduces himself and then asks how she feels about working for the company. When he asks Clara about why employees are the leaving the company, she says "It’s a boring work environment for everyone. After the new Managing Director came in, things have changed a lot here. There is no fun, no leisure. It is just work all the time and we are not compensated enough for the amount of work we do. The new manager is very strict and the workplace does not keep anyone interested. So a lot of them are leaving and even I am looking for a new job"

    ...view full instructions

    Raghu, from a survey sent out to employees who left the organization in the last 12 months, noticed that 70% of the respondents mentioned that extreme workloads outside office hours was the primary reason of leaving. He concluded that majority of the employees left because of extreme workloads outside office hours. Which of the following could undermine his conclusion the most?

  • Question 8
    4 / -1

    Directions For Questions

    Direction:Read the case and answer the questions that follow.

    Fazreen Fashions Ltd is a garment manufacturer well known for its fashionable designs and quality clothing. However, recently there was a fatal fire at one of its factories in Bangladesh in which 112 workers died and many more were injured. The company operated within the highly controversial Bangladeshi textile industry, where numerous activists had long expressed concern about general working conditions, pay, health and safety. Months before the fire, employees had staged protests demanding increased wages. It was alleged that the factory improperly stored flammable materials in a non-fireproof area and lacked a fire safety certificate. It was also alleged that when the blaze began and the alarm sounded, managers prevented employees from leaving their workstations. According to survivors, exit doors at the factory were locked and stacks of materials blocked the stairways, trapping many people. Bystanders claimed that people were forced to jump from the windows of the eight-storey building in an attempt to escape the flames. International retailers and brands such as Mal-Wart, Nisdey, Seddy Tmith have threatened to withdraw their business with Fazreen Fashions. The Members of the Board are in a dilemma about the next step to take.

    ...view full instructions

    What should be the immediate course of action for the Board members?

  • Question 9
    4 / -1

    Directions For Questions

    Direction:Read the case and answer the questions that follow.

    Fazreen Fashions Ltd is a garment manufacturer well known for its fashionable designs and quality clothing. However, recently there was a fatal fire at one of its factories in Bangladesh in which 112 workers died and many more were injured. The company operated within the highly controversial Bangladeshi textile industry, where numerous activists had long expressed concern about general working conditions, pay, health and safety. Months before the fire, employees had staged protests demanding increased wages. It was alleged that the factory improperly stored flammable materials in a non-fireproof area and lacked a fire safety certificate. It was also alleged that when the blaze began and the alarm sounded, managers prevented employees from leaving their workstations. According to survivors, exit doors at the factory were locked and stacks of materials blocked the stairways, trapping many people. Bystanders claimed that people were forced to jump from the windows of the eight-storey building in an attempt to escape the flames. International retailers and brands such as Mal-Wart, Nisdey, Seddy Tmith have threatened to withdraw their business with Fazreen Fashions. The Members of the Board are in a dilemma about the next step to take.

    ...view full instructions

    After a few months, the factory was back to normal operations after the rebuilding efforts. However, a similar turmoil again hit the company when a large group of employees re-started protests for an increase in wages. The employees were aware of that the management did not want any negative publicity and hence wanted to take advantage of the situation.

    The senior management realizes that increase in wages will result in losses for the company. At the same point, the company does not want any more negative publicity around employee dissatisfaction after their recent rebuilding activity. What should do the company do?

  • Question 10
    4 / -1

    Rajesh is a favorite among many employees within his company. Not only is he a superstar manager and very well-liked by his colleagues, he is also known to be very approachable with an open door policy where anyone in the company can visit him. Many people look up to him and approach him for help on professional or a personal problems. Rajesh, being a very nice guy that he is, finds it difficult to say “No” to anyone who approaches him. But recently, Rajesh has had a very heavy workload and people continue to approach him for help on their personal and professional problems. He is unable to juggle his own professional pressures and the expectations of the people who look up to him. What should Rajesh do?

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