Consumer Rights Test

Result

Consumer Rights Test - 17

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Weekly Quiz Competition

Question 1
1 / -0

When did the Consumer Protection Act come into force?

A
$$1^{st}$$ June, 1986

B
$$1^{st}$$ July, 1989

C
$$1^{st}$$ June, 1968

D
$$1^{st}$$ July, 1987

Solution

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.
Question 2
1 / -0

Reasons of customer exploitation ?

A
Unawareness

B
Illiterate

C
Lack of knowledge

D
All of the above

Solution

Lack of knowledge, illiteracy, unawareness, etc. are the factors that lead to customer exploitation.
Question 3
1 / -0

Define consumer exploitation?

A
Taking undue advantage of consumer

B
Misleading the customer by selling wrong product

C
Both A and B

D
None of these

Solution

Taking undue advantage of consumer or group of consumers by the sellers for their benefit is called consumer exploitation. Consumer can be exploited in many ways like product differentiation, price differentiation, monopoly, etc.
Question 4
1 / -0

_________ provides the adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services.

A
Right to choose

B
Right to be informed

C
Right to consumer education

D
Right to be heard

Solution

It is the right of consumer to be informed which provides the adequate and accurate information about quality, quantity, purity, standard and the price of the goods and services.
Question 5
1 / -0

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

A
A only

B
B only

C
None

D
Both

Solution

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.
Question 6
1 / -0

Which of the following is a use of the Consumer act?

A
Marketing of goods

B
Providing health education

C
Creating awareness

D
Food production

Solution

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.
Question 7
1 / -0

Which of the following factors are responsible for exploitation of consumers in India?

A
Limited information

B
Limited supply

C
Limited competition

D
All of above
Solution
Following factors are responsible for exploitation of consumers in India:-
- Limited information- In a capitalist economy the producers and the sellers are free to produce any goods or services in any quantity and there is no regulation on prices. In that case it is the duty of the producers and sellers to furnish full information about their product to the consumers. In the absence of timely and correct information like the price, quality, composition, terms of purchase, guarantee/warranty etc., and the consumers may make a wrong choice and loose their money.
- Limited supply- The consumers are exploited when the goods and services are not available in the market to the required amount or quantity. This makes or gives chance for black marketing & hoarding, of the goods etc.
- Limited competition- At times only one producer or a group of producers produce some products. So they control the production and supply of certain goods. Thus they manipulate the prices of their products by making these non-available for certain period. So the prices rise high and the benefit goes to that particular group causing loss to the customers.
Question 8
1 / -0

What are the ways and means of consumer protection ?

A
Lok Adalat

B
Public Interest Litigation

C
Redressal Forums and Consumer Protection Councils

D
All of the above

Solution

The following are the various ways and means of consumer protection followed in India are :-
a) Redressal Forums and Consumer Protection Councils
b) Lok Adalat
c) Public Interest Litigation
d) Various consumer organisation
e )Legislative Measures - bureau of indian standards act, drug control Act,etc.
Question 9
1 / -0

What are the measures to save the consumers from exploitation?

A
Consumer's education and awareness

B
Proper education of consumer's right

C
Both A and B

D
None of the above

Solution

Measures to save the consumers from exploitation are :-
a) awareness
b) beware of misleading advertisements
c) collect proof of transaction
d) consumer must be aware of their rights,etc
Question 10
1 / -0

Which of the following are the rights of consumer?

A
Right to choose

B
Right to be informed

C
Right to be heard

D
All of the above

Solution

Following are the rights of consumers :-
a) Right to choose.
b) Right to be heard.
c) Right to be informed.
d) Right to Safety.
e) Right to Seek Redressal.
f) Right to Consumer Education.

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Consumer Rights Test - 17

Result

Consumer Rights Test - 17

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SHARING IS CARING

Question 1

$$1^{st}$$ June, 1986

$$1^{st}$$ July, 1989

$$1^{st}$$ June, 1968

$$1^{st}$$ July, 1987

Solution

Question 2

Unawareness

Illiterate

Lack of knowledge

All of the above

Solution

Question 3

Taking undue advantage of consumer

Misleading the customer by selling wrong product

Both A and B

None of these

Solution

Question 4

Right to choose

Right to be informed

Right to consumer education

Right to be heard

Solution

Question 5

A only

B only

None

Both

Solution

Question 6

Marketing of goods

Providing health education

Creating awareness

Food production

Solution

Question 7

Limited information

Limited supply

Limited competition

All of above

Solution

Question 8

Lok Adalat

Public Interest Litigation

Redressal Forums and Consumer Protection Councils

All of the above

Solution

Question 9

Consumer's education and awareness

Proper education of consumer's right

Both A and B

None of the above

Solution

Question 10

Right to choose

Right to be informed

Right to be heard

All of the above

Solution

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