Consumer Rights Test - 4

Consumer have the right to choose the goods or service that they wish to buy else they have the right not to buy, the seller cannot pressurise the consumer to buy a particular product.

COPRA is regarded as the Magna Carta in the field of consumer protection for checking the unfair trade practices and ‘defect in goods’ and ‘deficiencies in services’ as far as India is concerned. It led to the establishment of a widespread network of consumer forums and appellate courts all over India. It has significantly impacted how businesses approach consumer complaints and empowered consumers to a great extent

The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations.
Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards. It is headquartered in Geneva, Switzerland and works in 162 countries till january 2018.

The consumer movement marks 15th March with World Consumer Rights Day every year, as a means of raising global awareness about consumer rights and needs. Celebrating the day is a chance to demand that the rights of all consumers are respected and protected, and to protest against market abuses and social injustices which undermine those rights.

If you have any grievances about the quality of a brand, product or service, you can file a consumer complaint and seek redress. Different types of complaints can be filed depending on the specific issue, by visiting the concerned consumer court and submitting the necessary documents.

Consumer Protection Act, 1986 is an Act of the Parliament of India enacted in 1986 to protect the interests of consumers in India. It makes provision for the establishment of consumer councils and other authorities for the settlement of consumers' disputes and for matters connected therewith also.

Under COPRA, a three-tier quasi-judicial machinery at the district, state and national levels was set up for redressal of consumer disputes.

The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards.

While using many goods and services, we as consumers, have the right to be protected against the marketing of goods and delivery of services that are hazardous to life and property. Producers need to strictly follow the required safety rules and regulations. Ther are many goods and services that we purchase that require special attention to safety.

Consumers International is the membership organisation for consumer groups around the world. Founded on 1 April 1960, it has over 250 member organisations in 120 countries.
 Its head office is based in London, England.Consumers International is a not-for-profit company.