Emerging Modes of Business Test

Result

Emerging Modes of Business Test - 11

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Weekly Quiz Competition

Question 1
1 / -0

Which of the following are the influential drivers affecting the growth of outsourcing markets?

A
Rapid growth

B
Core competencies

C
Industry changes

D
All of the above

Solution

The growth of outsourcing markets is mainly due to the rapid growth in business environment and company's focus on its core activities to become competent and on the changes in the industrial market.
Question 2
1 / -0

What does customer care department in call center handle?

A
Does telemarketing only

B
Inbound and outbound activities

C
Inbound activities only

D
Outbound activities only

Solution

A customer service representative interacts with a company's customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. Inbound customer service, the customer calls your company with a service request or an inquiry. Outbound customer service represents or more proactive approach. An agent from your call center contacts customer to follow up on a service issue or to notify customers of new products or policy changes.
Question 3
1 / -0

E-Commerce results in _______ transaction cost and ________ margin.

A
Higher, Lower

B
Lower, Lower

C
Lower, Higher

D
Higher, Higher

Solution

E-commerce results in lower transaction costs and higher margins as expenses related to land, labor, etc. are very less in online transactions as compared to offline transactions that result in high-profit margins.
Hence, option (C) is the correct answer.
Question 4
1 / -0

Which amongst the following is the disadvantage of E-commerce?

A
Lower transaction cost

B
Difficulty in training and maintenance

C
Security problems

D
Both (b) and (c)

Solution

E-commerce refers to the transactions like buying and selling of goods or services through internet. Using the internet requires a person to have knowledge regarding it and here, security problem also arises as personal details of consumers are taken.
Question 5
1 / -0

Which one of the following is a category in which Business Process Outsourcing can be categorised?

A
Back office outsourcing

B
Front office outsourcing

C
Offshore outsourcing

D
All of the above

Solution

Business process outsourcing can be categorised in these categories like back office outsourcing, front office outsourcing, offshore outsourcing, nearshore outsourcing and many other categories also.
Question 6
1 / -0

What is e-commerce?

A
It refers to the use of computer netwok

B
It refers to the idea of extracting business intelligence

C
It refers to the buying and selling of goods and services

D
Both a and c

Solution

E-commerce means the conduct of industry, trade, and commerce activities through the internet. It is the buying and selling of goods and services, or the transmitting of funds or data, over an electronic network, primarily the internet.
Hence, option (A) is the correct answer.
Question 7
1 / -0

BPO that is contracted to a company's neighbouring (or nearby) country is called ________.

A
Offshore outsourcing

B
Near shore outsourcing

C
On shore outsourcing

D
None of the above

Solution

Business process outsourcing in which the work is contracted to be done from the neighboring countries rather than getting it done from its own country is known as nearshore outsourcing.
Hence, option (B) is the correct answer.
Question 8
1 / -0

BPO not only gives specialised performance, but also provides _______.

A
Same cost

B
Saving in cost

C
Different cost

D
None of the above

Solution

Business process outsourcing refers to getting the work done from third parties that do not require much attention from the organization. BPO provides specialized performance and is very time and cost-efficient i.e.economical.
Hence, option (B) is the correct answer.
Question 9
1 / -0

Automobile parts are being purchased from ABC company, by placing order through its website.
This is an example of ________.

A
viral marketing

B
network marketing

C
BPO

D
e-commerce

Solution

E commerce (e-commerce) or electronic commerce, subset of e business, is the purchasing, selling and exchanging of goods and services over computer networks (such as the internet) through which transactions or terms of sale are performed electronically. E-commerce includes buying and selling of goods, information and services using network of computers.
Question 10
1 / -0

Which one of the following is a great concern for E-commerce?

A
Speed

B
Quality

C
Security risk

D
Maintenance cost

Solution

Security risk is a great concern for e-commerce as doing business through internet involves uploading the data of individuals online that can be misused by others and can affect the privacy of individuals.

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Re-Attempt Weekly Quiz Competition

Emerging Modes of Business Test - 11

Result

Emerging Modes of Business Test - 11

Score

-

Rank

-

SHARING IS CARING

Question 1

Rapid growth

Core competencies

Industry changes

All of the above

Solution

Question 2

Does telemarketing only

Inbound and outbound activities

Inbound activities only

Outbound activities only

Solution

Question 3

Higher, Lower

Lower, Lower

Lower, Higher

Higher, Higher

Solution

Question 4

Lower transaction cost

Difficulty in training and maintenance

Security problems

Both (b) and (c)

Solution

Question 5

Back office outsourcing

Front office outsourcing

Offshore outsourcing

All of the above

Solution

Question 6

It refers to the use of computer netwok

It refers to the idea of extracting business intelligence

It refers to the buying and selling of goods and services

Both a and c

Solution

Question 7

Offshore outsourcing

Near shore outsourcing

On shore outsourcing

None of the above

Solution

Question 8

Same cost

Saving in cost

Different cost

None of the above

Solution

Question 9

viral marketing

network marketing

BPO

e-commerce

Solution

Question 10

Speed

Quality

Security risk

Maintenance cost

Solution

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