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Consumer Protection Test - 2

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Consumer Protection Test - 2
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Weekly Quiz Competition
  • Question 1
    1 / -0

    Rights of a consumer are protected under __________________

    Solution
    • The Consumer Protection Act,1986 provides for six rights of consumers.
    • The consumer protection councils set up under the Act are intended to promote and protect the various rights of consumers.
  • Question 2
    1 / -0

    ______________A standardised mark is printed on jewellery

    Solution
    • "Hallmark" A standardised mark is printed on jewellery.
    • The BIS hallmark is a hallmarking system for gold as well as silver jewellery sold in India certifying the purity of the metal.
    • It certifies that the piece of jewellery conforms to a set of standards laid by the Bureau of Indian Standards, the national standards organization of India.
  • Question 3
    1 / -0

    ___________ are set up in each district by the State Government concerned.

    Solution
    • District Forums are set up in each district by the State Government concerned.
    • The District Forum consists of a President and two other members, one of whom should be a woman.
    • They all are appointed by the State Government concerned.
    • A complaint can to be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed Rs. 20 lakhs
  • Question 4
    1 / -0

    ________________ is set up by the Central Government

    Solution
    • National commission is set up by the Central Government.
    • The National Commission consists of a President and at least four other members, one of whom should be a woman.
    • They are appointed by the Central Government.
    • A complaint can to be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 1 crore.
    • The appeals against the orders of a State Commission can also be filed before the National Commission.
  • Question 5
    1 / -0

    The state commissions are set up in each state by ___________________

    Solution
    • The state commissions are set up in each state by State Government.
    • Each State Commission consists of a President and not less than two other members, one of whom should be a woman.
    • They are appointed by the State Government concerned.
    • A complaint can to be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds Rs. 20 lakhs but does not exceed Rs. 1 crore.
    • The appeals against the orders of a District Forum can also be filed before the State Commission.
  • Question 6
    1 / -0

    Which act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties?

    Solution
    • The Sale of Goods Act came into existence on 1 July 1930.
    • It is a contract whereby the seller transfers or agrees to transfer the property in the goods to the buyer for price.
    • It is applicable all over India, except Jammu and Kashmir.
    • The goods are sold from owner to buyer for a certain price and at a given period of time.
    • This act provides safeguards and reliefs to the buyers of the goods in case the goods purchased do not match with express or implied conditions or warranties.
  • Question 7
    1 / -0

    Consumers should use ISI marked electrical appliance is an example of

    Solution
    • The consumer has a right to be protected or right to safety against goods and services which are hazardous to life and health.
    • For instance, electrical appliances which are manufactured with substandard products or do not conform to the safety norms might cause serious injury.
    • Thus, consumers are educated that they should use electrical appliances which are ISI marked as this would be an assurance of such products meeting quality specifications.
  • Question 8
    1 / -0

    Consumers can ask anything regarding date of manufacture, price, quantity etc., is an example of _____________

    Solution
    • The consumer has a right to have complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity, directions for use, etc.
    • It is because of this reason that the legal framework in India requires the manufactures to pr ovide such information on the package and label of the product.
  • Question 9
    1 / -0

    A consumer has a right to file a complaint and to be heard in case of dissatisfaction with goods or services according to the ___________

    Solution
    • The consumer has a right to file a complaint and to be heard in case of dissatisfaction with a good or a service.
    • It is because of this reason that many enlightened business firms have set up their own consumer service and grievance cells.
    • Many consumer organisations are also working towards this direction and helping consumers in redressal of their grievances.
  • Question 10
    1 / -0

    The consumer has a right to get relief in case of defective goods or deficient services as per the________________

    Solution
    • The consumer has a right to get relief in case of defective goods or deficient services or the product or service falls short of his expectations.
    • The Consumer Protection Act provides a number of reliefs to the consumers including replacement of the product, removal of defect in the product, compensation paid for any loss or injury suffered by the consumer, etc.
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