Consumer Protection Test

Question 1
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Which of the following is NOT a grievance addressed by consumer protection measures?

A
Sale of adulterated goods

B
Sale of counterfeit goods

C
Sale of genuine products at competitive prices

D
Sale of sub-standard goods

Question 2
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In what way the objective of consumer protection can be achieved?

A
Self-regulation by business

B
Business associations

C
Government

D
All of the above

Question 3
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Which of the following statements is not true with regard to the National Commission for Consumer Protection?

A
It consists of a President and at least five other members, one of whom should be a woman.

B
The members are appointed by the Central Government.

C
A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹10 crore.

D
Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India

Question 4
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A popular nationalised bank has been fined 8 lakh by the country’s highest consumer court, the National Consumer Disputes Redressal Commission (NCDRC), for not sharing complete insurance policy details with a customer. The bank has been ordered to pay the full amount as compensation to the customer. Identify the right of consumers being violated in the given case.

A
Right to be heard

B
Right to seek redressal

C
Right to information

D
Right to safety

Question 5
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Dipika Pallikal, the Padma Shri recipient, in a petition filed in 2012 said that she had faced humiliation and loss of reputation, as a transaction using a bank’s debit card at a hotel in the Netherlands’ Rotterdam failed, though she had a balance of more than 10 times the billed amount in her account. The bank claimed that the incident was a case of “force majeure”, which means a natural and unavoidable catastrophe or an act of God, and was beyond is control. A consumer court in Chennai has directed the bank to pay a compensation of lakh to Dipika Pallikal for “deficiency in service”. The bank was also directed to pay her ₹5,000 as expenses. Identify the rights of consumers being exercised in the given case.

A
Right to safety

B
Right to be heard

C
Right to seek redressal

D
Right to consumer education

Question 6
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A consumer court in Pune slapped a ₹55,000 fine on a reputed online food-delivery company along with a hotel for delivering non-vegetarian food to a lawyer who had ordered a vegetarian dish. He had ordered paneer butter masala but was delivered butter chicken instead. When he reportedly registered the complaint, the hotel promised to replace it and send another parcel of food with the correct dish. However, Deshmukh allegedly received butter chicken instead of paneer butter masala the second time as well. Deshmukh sent notices to both the restaurant and the online food-delivery company for ‘hurting religious sentiments’. Identify the right of consumers being violated in the given case.

A
Right to be heard

B
Right to seek redressal

C
Right to choose

D
Right to safety

Question 7
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The rights of the consumer as enunciated under section 6 of the Consumer Protection Act, 1986 include:

(A) To be protected against the marketing of goods and services which are hazardous to life and property

(B) To be assured the competitive prices and low-cost quality products and services

(C) To be assured that consumers' interests will be serviced the due consideration at appropriate forums

(D) To be protected for multiple uses of products, profits, diversity, and equity.

(E) To be informed about the quality, potency, purity, and price of goods or service

Choose the correct answer from the options given below:

A
(A), (B) and (C) only

B
(B), (C) and (D) only

C
(C), (D) and (E) only

D
(A), (C) and (E) only

Question 8
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Which of the following rights depicts that they should know their rights and must exercise them?

A
Right to be heard

B
Right to consumer education

C
Right to choose

D
Right to be informed

Question 9
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Under the Consumer Protection Act, 2019 of our country which of the following right is not covered?

A
Right to information

B
Right to be heard

C
Right to a healthy environment

D
Right to consumer education

Question 10
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Which of the following activities lie within the scope of consumer protection?

A
Educating consumers about their rights and responsibilities

B
Helping consumers in getting their grievances redressed

C
Protecting the interests of consumers

D
All of the above

Submit Test

Consumer Protec...

Question 1

Sale of adulterated goods

Sale of counterfeit goods

Sale of genuine products at competitive prices

Sale of sub-standard goods

Question 2

Self-regulation by business

Business associations

Government

All of the above

Question 3

It consists of a President and at least five other members, one of whom should be a woman.

The members are appointed by the Central Government.

A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹10 crore.

Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India

Question 4

Right to be heard

Right to seek redressal

Right to information

Right to safety

Question 5

Right to safety

Right to be heard

Right to seek redressal

Right to consumer education

Question 6

Right to be heard

Right to seek redressal

Right to choose

Right to safety

Question 7

(A), (B) and (C) only

(B), (C) and (D) only

(C), (D) and (E) only

(A), (C) and (E) only

Question 8

Right to be heard

Right to consumer education

Right to choose

Right to be informed

Question 9

Right to information

Right to be heard

Right to a healthy environment

Right to consumer education

Question 10

Educating consumers about their rights and responsibilities

Helping consumers in getting their grievances redressed

Protecting the interests of consumers

All of the above

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