Consumer Protection Test - 33

Option (A) emphasizes the long-term interest of the business being assured through consumer protection. This viewpoint suggests that by ensuring consumer protection, businesses can maintain their customer base and reputation over time, leading to sustained profitability.

A consumer has both rights and responsibilities.

Having both rights and responsibilities creates a balanced environment where consumers are protected and empowered, but also expected to act ethically and thoughtfully in their purchasing decisions.

Ecomark - Domestic Consumer Products is not correctly matched.

Eco mark is a certification mark issued by the Bureau of Indian Standards (BIS) for products that are ecologically safe and adhere to the standards.

Consumer Protection Act, 1986 seeks to promote and protect the interest of consumers against deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against unfair or restrictive trade practices.

Consumer organizations collect samples of products to check the quality, safety, and compliance of products with established standards and regulations. By collecting samples, consumer organizations can conduct tests and assessments to ensure that products meet the expectations and requirements of consumers, thereby safeguarding their interests and promoting consumer rights.

The Central Consumer Protection Council is a non-statutory advisory body established to advise the Central Government on matters relating to the protection and promotion of consumer rights. Consumer Protection Act, 2019 provides that the Central Government shall constitute the Council for a period of three years from the date of its first meeting.

Proof of transaction is the responsibility of every consumer that the proof of purchase and documents relating to the purchase of durable goods should be invariably obtained and preserved. In case to make any complaint about defects in goods, the proof of purchase will enable to establish claim for repair or replacement of the goods.

Profit is not important for consumer protection from the point of view of Business.

A business must also lay emphasis on protecting the consumers and adequately satisfying them. This is important because of the following reasons:

• Long-term Interest of Business
• Business uses Society’s Resources
• Social Responsibility
• Moral Justification
• Government Intervention

Main means of consumer protection are as under:

• Self Regulation by Business: Every firm insists to have a strong consumer base which means that more and still more people should buy their products. This is possible only when the consumers are fully satisfied with the products of the firm.
• Business Associations: Business associations prepare a code of conduct for businessmen It is laid down in the code of conduct as to how businessmen are expected to behave with the consumers. 
• Government: Interests of the consumers are protected by the government by enacting various legislations. Consumer Protection Act 1986 is an important legislation by the government to provide protection to the affected consumer. This Act provides for a three tier machinery.

"Hallmark" is a standardised mark is printed on jewellery. The BIS hallmark is a hallmarking system for gold as well as silver jewellery sold in India certifying the purity of the metal.