Vocabulary Test...

[passage-header]Read the following conversation and accordingly, fill in the blank:[/passage-header]Dear Sir, I have just returned from France where I spent a week on one of your country tours. I would like to _____(1)_____ my general satisfaction with the holiday, during which I learned a great deal about the country. This was largely due to the excellent work of the guide, Michelle Gautier, who ___(2)___ everyone over with her communication skills and the quality of her explanations. I feel, however, that I should draw attention to a number of incidents that occurred, ___(3)____ that this may help you to better your service in the future. First, the visit to Provence was delayed as the coach broke down soon after departure and your local representative delayed sending a replacement, even though it was only a ____(4)____ away from his office.